Adopted on 01/05/2018
At De Bergenske AS (comp. reg. no. 916207654), a Norwegian private limited company with business address Zander Kaaes gate 6, Norway, and at other De Bergenske companies (including, but not limited to: Hotel Augustin, Hotel Zander K, Grand Hotel Terminus, Hotel Bergen Børs, De Bergenske Servering AS), we will process personal data for our customers, guests, suppliers, employees, newsletter subscribers, and other users of our digital services (“Services“).
We endeavour to protect your right of privacy and to comply with current legislation designed to safeguard you as an individual. De Bergenske AS and companies in the De Bergenske group are hereinafter collectively referred to as “De Bergenske“.
De Bergenske is the data controller responsible for the personal data processed in connection with the Services, but other De Bergenske companies may act as data controller or hold joint data controller responsibility for certain personal data, e.g. data relating to hotel reservations. “Personal data” means all information that directly or indirectly can be linked to a natural person.
Amendments to our data protection provisions are published via www.debergenske.no/en/privacy-policy, and we recommend that you read these regularly.
If you are providing personal data on behalf of someone else, you are obliged to ensure that the person consents to De Bergenske processing his or her personal data in accordance with the Data Privacy Statement.
De Bergenske will only collect and process personal data to the extent permitted by law. Data may be collected and processed when you are using the Services, e.g. when you are making a booking or by other means during or after your stay. We use various methods to collect personal data, such as cookies, web beacons, customer surveys, and subscriber services. At times we also receive information about you from other De Bergenske companies, comprising details that may be added to your profile (if a profile has been created).
It is important to De Bergenske to keep your personal data up-to-date and accurate at all times. We may thus collect personal information about you from external sources, such as public records.
Where consent is required by law for the processing of certain personal data or for certain types of processing, such consent will be obtained prior to any processing.
De Bergenske collects personal data for several purposes. Which personal data is collected, and the collection method used, will depend on the Services you use. The information is used to build a bespoke profile through which De Bergenske can fulfil its obligations and offer more flexible and customised experiences. Information relating to an unidentified person is used to create a pseudo-profile, based on identifiers such as cookies, and may, if the person later on reveals his/her identity by e.g. making a booking or subscribing to the newsletter, be combined with the profile created for this purpose.
De Bergenske uses personal data to:
You may at all times and at no charge ask that De Bergenske refrains from using your personal data for marketing purposes, or you may withdraw your consent to this. This right can be exercised by contacting De Bergenske on the address specified in pt. 10.
De Bergenske may disclose personal data to third parties such as the police or other law enforcement agencies as part of a criminal investigation, or share information in order to comply with legal obligations or orders from public authority bodies.
De Bergenske will, in general, not transfer personal data to countries outside the EU/EEA, but if we have a subcontractor located outside the EU/EEA or this is necessary for us to fulfil our obligations to you, personal data may be shared outside the EU/EEA even if the country in question has been deemed by the European Commission not to provide an adequate level of protection for personal data. To ensure high-level privacy protection in such circumstances, and to adhere to EU and EEA provisions, De Bergenske will enter into data processing agreements with such subcontractors. These agreements will regulate the processing of personal data and, if relevant, the transfer of personal data in accordance with current EU and EEA data protection provisions. The agreements include terms and conditions imposed by the European Commission, and fulfil the requirements of the current data protection legislation.
De Bergenske has implemented appropriate technical and organisational measures to protect your personal data against e.g. loss, manipulation, or unauthorised access. Our safety measures are adapted in line with the ongoing technological development.
De Bergenske will remove personal data in accordance with legislation. This means that De Bergenske will delete or anonymise personal data when processing no longer is required. The purposes for processing your personal data are stated in the above pt. 3 and in the Data Privacy Statement.
De Bergenske AS will ensure that all the De Bergenske companies receive clear guidelines for the processing of personal data, and will state the purpose for which personal data will be used by De Bergenske. If there are changes to your personal data, please notify De Bergenske in writing on the address specified in pt. 10. De Bergenske accepts no responsibility for problems that may arise due to outdated or erroneous information if you have not informed us of the changes.
De Bergenske will, on your request or if discovered by De Bergenske, correct or delete erroneous or incomplete information. You are also entitled to receive, without charge, a print-out of the personal data that is being processed. Requests for print-outs must be submitted in writing to De Bergenske AS on the address specified in pt. 10, and must be signed by you and state your name, address, telephone number, and e-mail address (used in the communication with De Bergenske). Print-outs will be forwarded to the address provided within a month of De Bergenske receiving the request. The number of times such print-outs can be requested may vary depending on where you live.
You may withdraw your consent to further processing (but not with retrospective effect) of your personal data at any time by contacting De Bergenske on the address provided in pt. 10, after which De Bergenske will block any further processing of such information. However, withdrawal of consent does not affect processing that De Bergenske is entitled to perform without your consent (e.g. processing bookings that you have made), but may lead to reduced quality of Services or render impossible for the De Bergenske to offer the Services.
Google Analytics and Google Tag Manager
We use HubSpot to learn more about our customers in order to further improve our service. User data collected by HubSpot are names, contact details, job titles, and company names. HubSpot will also collect technical information: date and time, type of device (PC, mobile, etc.), operating system, screen size, and IP address. This is a link to a full overview of cookies set by HubSpot and their function. Cookies set by our HubSpot are __hssrc, __hssc, __hstc, and hubspotutk.
To allow us to remember what you have put in your shopping basket, we use a cookie with a name ending in _commerce_cookie.
We offer a live chat service on our website. In order to function properly, it sets a cookie named __zlcmid.
If we sell, restructure, or in other respects transfer all or parts of our operation, your personal data will be transferred at the same time.
If you have questions, comments, or complaints relating to De Bergenske’s processing of personal data and compliance with the Data Privacy Statement or current legislation for the processing of personal data, please contact De Bergenske by sending a letter to De Bergenske AS, Zander Kaaes gate 6, 5015 Bergen. De Bergenske AS will, if necessary, ensure that your communication is forwarded to and processed by the De Bergenske company in question.