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Terms & Conditions of booking and payment

Here you will find general terms & conditions for booking and payment when using De Bergenske.

If you have any questions, please contact us on telephone + +47 55 21 25 50 or via e-mail: booking@debergenske.no

These terms & conditions apply to all bookings made with us, including bookings via our websites and bookings made through a third party.

1. BOOKING

E-mail confirmation of number of people, price, accommodation, and other products and services to be supplied by the hotel is forwarded to the guest when a booking is made.

2. PRICE AGREEMENT VALIDITY

The agreed rates are binding for both parties. Prices are offered based on the current tax regulations. The hotel reserves the right to adjust prices as a result of increase in purchase costs of goods and services, increase in taxes, fees and charges, or other circumstances beyond the hotel’s control.

3. AMENDMENT AND CANCELLATION

The terms and conditions for cancellation of your booking depend on the type of booking made. Please check the cancellation terms for your booking in the booking confirmation you have received from us.

3.1. Booking guarantee

All bookings require advance guarantee via company agreement, travel agent, or a credit card.

3.2 Corporate agreement bookings

For corporate agreement bookings at De Bergenske, the booking/cancellation terms and conditions stipulated in the agreement apply.

4. PAYMENT

Payment falls due on departure unless otherwise agreed in advance of the stay.

4.1 Cash payment

For cash payment, the hotel requires a cash deposit or a credit card pre-authorisation at check-in.

4.2 Card payment

De Bergenske accepts payment from the following credit card companies: Visa, MasterCard, American Express, Diners, and Eurocard. This also applies to bookings made via our websites.  Credit cards will be pre-authorised on arrival as guarantee for payment.

4.3 Invoicing

Invoicing must be agreed in advance of the stay. A credit check will be carried out.

5. CHECK-IN AND CHECK-OUT

We guarantee check-in from 15:00 on day of arrival, and the hotel room must be vacated by 12:00 on day of departure.

6. PRIVACY POLICY

Please see separate page for De Bergenske’s Privacy Policy.

7. FORCE MAJEURE

In the event of unforeseen circumstances beyond De Bergenske’s control (industrial action, fire, non-deliveries etc. at our hotels), both parties are entitled to terminate the agreement without liability for compensation.

8. PLACE OF JURISDICTION

All disputes that may arise between the parties to this agreement (the guest and the hotel) shall be governed by Norwegian law. If an amicable solution cannot be reached, the place of jurisdiction shall be where the hotel has its registered office.

9. GENERAL TERMS AND CONDITIONS

Please also refer to the general terms and conditions specified in the booking confirmation.